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Customer Services Officer – 12 month contract


Customer Services Officer – 12 month contract

  • Homer Road, Solihull

Business Area: First Mortgage Servicing

Brief description

Are you looking for a brand new challenge?
We’re looking for an individual with excellent communication skills and ideally previous customer service experience to join our First Mortgage Servicing department on a 12 month contract. The role is extremely diverse and fast paced and with well over 100 different “event” queues to work it means that no two days are ever the same. You will be liaising with customers, solicitors, councils and internal Paragon departments to ensure the best outcome for the customer so if you already have an understanding of mortgages this could be the perfect role for you.

Purpose of the role

To represent the organisation in a professional manner whilst providing excellent customer service.

Duties and responsibilities

  • Provide accurate and timely information in response to customer enquires
  • Interpret customers instructions and action in accordance with company procedures and processes
  • Liaise with external organisations and internal departments to ensure the best possible outcome for the customer and the business
  • Manage, organise and update relevant information on computer systems
  • Perform these tasks within the service level agreements of the division
  • Represent the organisation in a highly professional manner at all times


  • Excellent written and verbal communication skills
  • Ability to understand the core of a customer’s issue
  • Basic understanding of mortgages

Qualifications and experience

Grade C or above GCSE (or equivalent) in English and Mathematics and previous customer service experience is ideally required.

Working hours

37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch).


Relevant training will be provided.

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Paragon Banking Group PLC.  Registered in England number 2336032.  Registered office 51 Homer Road, Solihull, West Midlands  B91 3QJ.

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