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Leasepath and Continual Improvement Administrator

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Leasepath and Continual Improvement Administrator

  • Southampton

Business Area: Paragon Asset Finance

Brief description

This role requires a motivated team player who possesses a breadth of skills to accommodate varied activities to deliver service excellence. The ability to proactively manage and prioritise work through an ever-changing landscape, being approachable and efficient is paramount to ensure success. Excellent communication across all levels of the business is essential. This role is office based and full-time hours.

Purpose of the role

To provide effective support to the Leasepath SME and Continual Improvement Manager and wider business areas through collaborative actions to drive operational excellence.

Duties and responsibilities

  • Working closely with the Leasepath SME and Continual Improvement Manager, operational teams and Group IT, you will:
  • Be a referral point for potential faults and point of contact with Group IT and external providers
  • Provide basic user training, support, advice and feedback
  • Maintain a record of local IT tickets to ensure timely progression and escalation if necessary
  • Support the co-ordination and facilitation of UAT and regression testing activity, ensuring testing is completed fully, efficiently and to Group standards to ensure reliable operation
  • Work closely and effectively with colleagues to update and maintain Leasepath documentation, including testing and defect identification
  • Provide support through the facilitation and attendance of project-related meetings, including (where appropriate) the creation of agendas, preparation of materials, maintaining action logs, taking and distributing minutes within agreed time frames.
  • In collaboration with managers across the asset finance business support/deliver continuous improvement activity to enhance the current culture of change through deployment of tactical solutions driven by the people.
  • Initiate and maintain communications with business and support function personnel involved in assigned projects
  • Provide general support to the Leasepath SME and Continual Improvement Manager in their duties as appropriate

Skills

    Essential Skills:

  • Detailed knowledge of Paragon Asset Finance operations and core processes
  • Strong working knowledge of Leasepath
  • A focused proactive approach, self-motivated and able to acquire new skills and grasp concepts quickly
  • Exceptional interpersonal, organisational, written and oral communication skills, including the confidence to interact and communicate effectively at all levels within the Business
  • Excellent organisational and time management skills, including the ability to work under pressure, to use initiative and to recognise and act upon priorities
  • Willing and able to adopt a flexible approach as required, to multi-task and work on several projects simultaneously and under tight schedules
  • As a minimum, to be proficient in the use of MS Word, Excel and Sharepoint

Qualifications and experience

Educated to GCSE (or equivalent) with a minimum of 5 subjects including Grade A/B in English Language and Mathematics.

A strong working knowledge of CRM systems (particularly Microsoft Dynamics) is desirable

Working hours

37.5 hours Monday to Friday from 8.30 – 17:00 with one hour for lunch

Training

Relevant training will be provided.

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Paragon Banking Group PLC.  Registered in England number 2336032.  Registered office 51 Homer Road, Solihull, West Midlands  B91 3QJ.


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