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Workshop Controller


Workshop Controller

  • Kettering

Business Area: Business Finance

Brief description

We’re seeking someone with strong technical ability and leadership skills to join our Specialist Fleet Services (SFS) team as a Workshop Controller.

Purpose of the role

This is a key role within the workshop and will be a productive participant within the workshop, the post holder will be the Senior Technician within the workshop with responsibility for the day-to-day control of a busy municipal workshop facility in addition to carrying out routine maintenance and running repairs to a varied fleet of vehicles / equipment.

Duties and responsibilities

  • The day to day control of all aspects of a busy municipal workshop including shop floor work loading, service scheduling, quality assurance, work authorization, close control of systems and the provision of technical advice and assistance, controlling of parts
  • Diagnose and perform maintenance repairs on a varied fleet of vehicles/assets
  • To ensure that all paperwork is completed within a reasonable time of a job being completed to a high standard
  • To ensure that all job cards have the correct information on them before being issued to the shop floor
  • To ensure that all vehicles are scheduled and MOT bookings are in place at least three months in advance
  • To ensure the service schedule is up to date at all times, and to recommend changes to vehicles on the schedule when required
  • To ensure that vehicle maintenance history is checked when raising job cards to ensure warranty and repeat jobs are highlighted to the workshop charge hand/fitters
  • To ensure that customer/colleagues are treated in a polite and courteous manner at all times
  • To ensure paperwork flow from and to multiple departments is both timely and accurate
  • To ensure any work not completed at the time of the vehicles visit is rebooked into the workshop and any relevant parts are ordered and customers are contacted with new time and date for the work to be carried out
  • To control all holiday, to both control and participate in stand by and weekend working rotas to ensure adequate cover is available at all times
  • To notify the Contract Manager of any urgent issues or other matters which cannot be resolved by the Workshop Controller
  • To undertake any other relevant duties, assignments and cover at other SFS workshops when required
  • To ensure at all times ware possible that customer service and service provision is kept to the highest level


  • Relevant Experience in Heavy Vehicle Workshops and maintenance environments
  • Ability to maintain a varied fleet of both light and heavy vehicles
  • Municipal knowledge and experience
  • Experience in Motivating and Organising Staff
  • Ability to Complete Accurate and Clear Paperwork to Dead Lines
  • Experience in Dealing with Parts Suppliers and Controlling Stock Levels
  • Computer Competent, Operate and manage a Vehicle Management System
  • Excellent Customer/Staff Communication Skills and Telephone Manner
  • Strong Person Management Skills
  • Hold an HGV License (Category C)

Qualifications and experience

We are looking for someone who has either had an apprenticeship in the automotive industry or a HNC in Automotive Engineering and Science or equivalent. Having a CPC qualification in Road Haulage would also be an advantage along with a knowledge of Fleetwave management system.

Working hours

40 hours per week, Monday to Friday, 8 hours per day variable dependent on business needs (one hour for lunch)


Relevant training will be provided

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Paragon Banking Group PLC.  Registered in England number 2336032.  Registered office 51 Homer Road, Solihull, West Midlands  B91 3QJ.