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Paragon Motor Finance strengthening position as leading specialist lender

Paragon Motor Finance strengthening position as leading specialist lender

Increased customer-centricity has allowed Paragon Motor Finance to further strengthen its position as a leading specialist lender.

As a result of research carried out with London-based consultancy Opinium, to explore introducer experiences with Paragon, Paragon Motor Finance has reviewed its processes and the support it provides to its introducers.

The key areas that the research highlighted were around streamlining fraud and overnight checks to improve decisioning time coupled with a desire for underwriters to have greater flexibility in decision making.

Julian Rance, Director of Motor Finance at Paragon, said:

At Paragon, we are continually looking at ways to improve our product offering and remain competitive in the market

We wanted to take full advantage of the opportunity to strengthen our position as a leading specialist lender of motor finance by identifying areas of improvement.

“This research has been invaluable in helping us to implement specific changes in order to stay in tune with customer needs and we have already started to see the benefits through greater business volumes.”

Results highlighted that large introducers are unlikely to remain loyal to one lender for all their business, so to strengthen relationships with introducers and remain competitive, it is vital that lenders listen to their customers’ needs.

Paragon offers a range of competitive finance packages for new and used buyers through a network of UK based car dealers and brokers.

Paragon Banking Group PLC.  Registered in England number 2336032.  Registered office 51 Homer Road, Solihull, West Midlands  B91 3QJ.