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Health and safety


A safe place to work

We’re committed to providing a healthy and safe working environment for all employees, contractors and visitors to our premises, and to those impacted by our operations in public areas.

Our principal source of health and safety related risk is in the vehicle maintenance operation of Specialist Fleet Services Limited (SFS) undertaken at either directly controlled premises or any contracted sites.

We aim to be compliant with all applicable health and safety legal requirements, and to ensure that best practice management standards are implemented and maintained across all operations.

Safety conscious culture

Employees and contractors and provided with information, instructions, training and supervision to empower them to take ownership of their responsibility for a healthy and safe environment and encouraged to report any concerns in line with health and safety objectives.

Health and safety management

Our occupational health and safety management system (OHSMS) includes a health and safety policy, risk assessments, performance evaluation and regulatory health and safety management meetings monitoring performance, objectives and targets.

We have a dedicated health and safety manager who reports, ultimately, to the Chief Operating Officer, the executive committee member responsible.

Health and safety incidents are classified as operational risk incidents for the purposes of Paragon’s risk management system and monitored through the operational risk management system and the Operational Risk Committee.

High standards

In April 2019, we (excluding SFS) migrated to the new standard for OHSMS and we’re now certified to ISO45001:2018. Compliance is audited bi-annually by a UKAS accredited auditor.

SFS has its own health and safety manager and OHSMS. Incidents are investigated locally with access to Group resources as required. The operation is currently certified to BS:18001 and intends to migrate to ISO45001:2018 during its next compliance audit cycle.

Incident support

The number of fire marshals, first aiders and other qualified personnel is monitored, and continues to be sufficient with training and adequate cover provided in all offices. Defibrillator machines are available at all sites.


Health and safety performance is good, with a low level of accidents and incidents. During the financial year ended 30 September 2019, there were no prosecutions or any enforcement action from visits by the authorities for non-compliance in respect of health and safety matters.

During the year, 19 incidents were reported, all of a minor nature with one lost time incident reported under Reporting of Incidents, Disease and Dangerous Occurrences Regulations 2013.

Paragon Banking Group PLC.  Registered in England number 2336032.  Registered office 51 Homer Road, Solihull, West Midlands  B91 3QJ.