Anthony
Quality Monitoring Officer
Administration, collections and customer services
I work in Quality Monitoring in the New Business area of Mortgage Lending, making sure our Support Services and Mortgage Underwriting teams provide a high standard of support to customers.
As a responsible lender and a regulated business, Paragon is committed to delivering good outcomes for its customers and the Quality Monitoring team is a vital link in the chain, encouraging best practice, ensuring consistency and supporting continuous improvement.
Customer service skills, a keen eye for detail and good analytical and decision-making skills are very transferable and, provided you’re willing to learn, you can take those skills and develop yourself in a new direction at Paragon.
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