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2023 Responsible Business Report

2023 Responsible Business Report

Sharing the progress we made in 2023 on key environmental, social and governance issues.

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Our ESG journey

We’ve been taking steps towards a more sustainable future for many years. Find out more about the journey we've been on and the progress we've made.


Sustainability landscape

For the first time, we have mapped our priority areas to the United Nations’ Sustainable Development Goals (SDGs) to help us better understand how our work supports global efforts to achieve international goals.

Our environmental commitments

We are committed to achieving net zero across our operational footprint by 2030 and across all emission scopes by 2050. However, that cannot be achieved in isolation, and we continue to work with policymakers and political leaders to develop a long-term, national strategic plan to shape a landscape where everyone understands the part they need to play.

Paragon head office

Reducing our operational impact

Reducing the environmental impact of our everyday operations is one of the main ways we can make a positive contribution to the challenge of climate change.

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Housing with solar panels

Financing a greener world

We are committed to understanding the impact our business has on the climate, and helping our customers on their net zero journeys.

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Making a difference

Helping customers

Our customers

We focus on being the best we can be for our customers, and we are continually striving to improve, championing our customers at every opportunity.

Charity giving

Our communities

Every year, our people step up with fundraising and volunteering efforts to support the communities in which we live and work.

Our people

We work hard to build a diverse workforce, where everyone feels supported, confident and able to reach their full potential.

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Diversity and inclusion

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Learning and development

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Employee involvement

Employee engagement

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Being a responsible business

Being a responsible business is more than just meeting our legal requirements. It’s about making sure we all go above and beyond the basics to ensure we’re always doing the right thing.

Performance summary

For the 12 months ended 30 September 2023


reduction in our market-based emissions compared to the 2019 baseline


of electricity from renewable sources


of new lending to EPC A-C rated properties supported by our mortgage products


funding available through the Green Homes Initiative


raised by our people for Newlife


days of volunteering for good causes

Purpose and strategy

Our purpose is to support the ambitions of the people and businesses of the UK by delivering specialist financial services. It provides the foundation for everything we do and, together with our strategy, it guides how we engage with all our stakeholders.

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Our purpose

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Our business and our customers

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Green bond

We were the first UK bank to successfully issue a Tier 2 Green Bond, raising £150m with the proceeds being allocated exclusively to fund buy-to-let mortgages secured on EPC A/B rated properties.

Green bond

Awards, accreditations and partnerships

FTSE4Good logo
Bankers for net zero logo
PCAF logo
CFRF logo
Women in Finance logo
Living wage logo
30 Percent Club logo
Disability Confident logo
Prompt Payment logo
SBM logo
TCFD logo
LSEG logo
UK Finance logo
Investors in people logo
5% Club logo