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Responsible Business Report

2022 Responsible Business Report

Sharing the progress we made in 2022 on key environmental, social and governance issues.

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Our ESG journey

We’ve been taking steps towards a more sustainable future for many years. Find out more about the journey we've been on and the progress we've made.


Sustainability landscape

In 2022, we reviewed our sustainability priorities to reassess their significance and consider new themes. Read more in our Responsible Business Report.

Our environmental commitments

We are committed to achieving net zero across our operational footprint by 2030 and across all emission scopes by 2050. However, that cannot be achieved in isolation, and we continue to work with policymakers and political leaders to develop a long-term, national strategic plan to shape a landscape where everyone understands the part they need to play.

Paragon head office

Reducing our operational impact

Reducing the environmental impact of our everyday operations is one of the main ways we can make a positive contribution to the challenge of climate change.

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Financing a greener world

We are committed to understanding the impact our business has on the climate, and helping our customers on their net zero journeys.

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Making a difference

Helping customers

Helping our customers

We focus on being the best we can be for our customers, and we are continually striving to improve, championing our customers at every opportunity.

Charity giving

Contributing to communities

Every year, our people step up with fundraising and volunteering efforts to support the communities in which we live and work.

Building a stronger team

We work hard to build a diverse workforce, where everyone feels supported, confident and able to reach their full potential.

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Diversity and inclusion

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Learning and development

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Employee involvement

Employee engagement

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Being a responsible business

Being a responsible business is more than just meeting our legal requirements. It’s about making sure we all go above and beyond the basics to ensure we’re always doing the right thing.

Purpose and strategy

Our purpose is to support the ambitions of the people and businesses of the UK by delivering specialist financial services. It provides the foundation for everything we do and, together with our strategy, it guides how we engage with all our stakeholders.

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Our purpose

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Our business and our customers

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Green bond

We were the first UK bank to successfully issue a Tier 2 Green Bond, raising £150m with the proceeds being allocated exclusively to fund buy-to-let mortgages secured on EPC A/B rated properties.

Green bond

Awards, accreditations and partnerships

FTSE4Good logo
Bankers for net zero logo
PCAF logo
CFRF logo
Women in Finance logo
Living wage logo
30 Percent Club logo
Disability Confident logo
Prompt Payment logo
SBM logo
TCFD logo
LSEG logo
UK Finance logo
Investors in people logo
5% Club logo