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Mortgage Processor


Mortgage Processor

  • Cardiff

Business Area: TBMC

Brief description

The TBMC team, based in Cardiff, are looking for a Mortgage Processor to manage the processing of Buy-to-Let mortgage applications. If you’re organised, have excellent communication skills and attention to detail, then we want to hear from you.

Purpose of the role

To assess, analyse and process Buy-to-Let mortgage applications received from brokers and landlords for a wide range of Buy-to-Let mortgage lenders, from receipt of application to offer of loan.

Duties & responsibilities
  • Day one assessment of Buy-to-Let mortgage applications
  • Preparing “Outstanding Requirements” letters
  • Offering alternative solutions to declined applications
  • Analysing and assessing all pre-completion incoming post, emails and faxes
  • Offering ancillary services where appropriate
  • Reviewing and assessing valuation reports
  • Managing your application pipeline with support from Processing Assistants
  • Keep internal processing computer systems clear, accurate and up to date
  • Communicating with customers, financial intermediaries and lenders where appropriate
  • Ensuring telephone calls, emails and faxes are answered within service standards
  • Contributing to team meetings.
  • Good time management, ability to prioritise workload and work to strict deadlines
  • Working knowledge of Microsoft Office applications
  • Ability to take ownership and see things through to conclusion
  • Strong organisational skills
  • Excellent attention to detail and accuracy
  • Excellent communication and interpersonal skills

Qualifications and experience

Grade C or above GCSE (or equivalent) in English and Mathematics. An understanding of the mortgage process would be beneficial but not essential.

Working hours

37.5 hours per week, Monday to Thursday 9.00am to 5.30pm (one hour for lunch) and Friday 9.00am to 5.00pm (30 minutes for lunch). A flexible approach to working hours is required.


Relevant training will be provided.

Paragon Banking Group PLC.  Registered in England number 2336032.  Registered office 51 Homer Road, Solihull, West Midlands  B91 3QJ.

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